REGISTRATION / LOGIN

Do I have to register to buy ALICEONBOARD.COM?

The first time you shop with us, we ask you to register your personal details during the check out procedure so we can send your items to you. For all subsequent orders, it is sufficient to login with your e-mail address and your chosen password.

Why do I need a password?
Your password makes it easier to place orders and access personal services within our web boutique. You are free to choose your password yourself. Best to choose a combination of letters and numbers that is difficult for someone else to guess.

I have forgotten my password and username. What can I do?

Your password is your email address. If you have forgotten your password, go to the "Login / Register" and select "My Account" where you can create a new password.
NOTE: The password should be in Latin characters!

How do I change my account information?
Register to "My account" and refresh the data you want. Do not forget at the end to press the "renewal" button.

ORDERS

What should I do so that I can order?

In order to use the services of Alice on Board is essential to your previous record. Go to Login /Sign Up at the top of the page. We may change or vary the details needed for your sign up. For your registration it is necessary to provide details that are true, correct and valid. In case any of your details changes, please inform us to the following e-mail address: info@aliceonboard.gr.

During the registration you will be asked to provide an e-mail address, a username and a password all which remain private. All the registered users have access to various privileges like newsletters and sales vouchers.

Where is my shopping cart?

You'll find it under the name "My Cart" in the upper right bar of the website.

How can I add products to my cart?

After you select all the products you wish click on the little girl icon on the right bottom of each product under the name "add to my cart". You can continue your purchases and always check the content of your cart.

How can I place an order?

Orders can be placed online at aliceonboard.gr 24 hours a day, seven days a week, or by phone at +330211 8008645 Monday to Friday from 09.30 - 14.30.
The order is completed after you:
1. Select the product you are interested in through the available categories of the main menu at aliceonboard.com
2. Select the size and quantity you need
3. Add the products to “my cart”
4. Confirm your details if you are a registered user, especially the
Shipping address
5. Choose your payment method and follow the payment procedure; fill in your contact details, the details of your order, the address to which you wish your order to be delivered and the invoicing address

What size should I choose?
You can visit our Size Guide where you can find general guidelines for sizes and also specific information for the sizes according to specific manufacturers.

Do the prices include VAT?

Yes. The prices are final and include VAT. No shipping expenses are not included. If you are requesting a delivery within the EU then you will not be charged any other tax or duty. If you are a customer from a non EU country then you should bear in mind that you may be asked to pay duties at customs clearance.

How Can I be informed for product availability?
On each product’s page it is referred if the product is available or not. All the products in stock are delivered immediately. When it is out of stock, as designated by Alice on board, reordering the product depends on each brand’s availability.

If a make a mistake on my order, how can I correct or cancel my order?
. In this case, please contact us by e-mail at info@aliceonboard.gr or by phone at 211 8008645 from Monday to Friday between 09:30 and 14.30.

How can I know if my order was successful?
You will get a confirmation e-mail and a detailed list of the products you purchased and after the postage of your order you will receive an e-mail that confirms that the product(s) has/have been dispatched (the “Order Confirmation”)

DELIVERY

What is the product delivery time?
At ALICEONBOARD.COM we try to dispatch all orders in Greece within 24 hours of receipt. Any order received before 12:00 GMT will be shipped the same day. An order exceeding the above mailing deadline, will be dispatched the next working day. At remotely areas the delivery time can 2-3 days. All postages are conducted from Monday to Friday.
For deliveries out of Greece, we dispatch with DHL Service. COST 25,00 EURO (ONLY EUROPE)

Can I track my order?
After the dispatch of your order you will receive a confirmation e-mail with the tracking number of your order so you can easily track it.

Of course you can contact us by phone at +(0030) 2118008645 or by e-mail at info@aliceonboard.gr and we will be happy to inform you about the progress of your order.

How much is the shipping cost of my order?

Courier

The charges for delivery with a courier company are calculated according to the weight of the parcel and the place of the delivery. So the charges are as follows:

- For deliveries within Attica the cost is 2,90€
- For deliveries outside Attica (inland and the islands) the cost is 3,90 €

(the prices above include 24% VAT)

Please advice the delivery cost table here for details

How can I know if my order is shipped?
After dispatch you receive an email notification informing you of the dispatch and the tracking number. From that point on, the time of the delivery is applied as it is set on the “delivery time” paragraph.

Which courier company do you use for shipping?
We cooperate with DHL

Can I order something and send it to another address as a gift?
Yes, the delivery address can be different from your address, eg in your work area or even to another recipient name with another address for gifts etc. This is the reason why in your details section there are two fields for shipping and billing address.
Note: If you choose "delivery", remember that payment will be made by the recipient!

I received wrong products in my order or a product is missing. What can I do?
Contact us directly within 7 working days from the delivery by phone at 0030 211 8008645 or by email at info@aliceonboard.gr to work on a solution.

PAYMENT METHODS

How can I pay for my order?
In aliceonboard.gr after selecting the products you want to have "in your suitcase" you can complete your order by choosing one of the following methods of payment?

Payment by credit card
aliceonboard.gr cooperates with ALPHA BANK for electronic payments. The Credit Card will be charged once ALPHA BANK checks and verifies the data and the validity of the card. The customer is solely responsible for the precise and the genuine of the credit card. Your credit card details are not stored in aliceonboard.com.

Cash on delivery (delivery)
If you choose to pay on delivery, then it means that you will have pay the employee of the partner courier company that will deliver your order. However in this case there is a additional fee of 3,00€.
Note: The COD items do not apply when the recipient address is not the same as the buyer's address (eg. Sending a gift). In this case the order must be paid by credit card, so that goods be delivered freely.

Bank transfer
You can choose to pay a deposit in one of the following accounts:

ALPHA BANK, IBAN GR7201401100110002320024711 με Aριθμό Λογαριασμού 110002320024711 (NAME: NIKOLOPOULOU THEOPISTI)

In this case you should send the deposit slip by e-mail at info@aliceonboard.gr.

PAYPAL

Info@aliceonboard.gr

RETURNS

How do I return a product?

 WHICH ITEMS ORDERED ON THE WEBSITE CAN BE RETURNED?

All items from the website can be returned, except those that mention otherwise. In accordance with the legislation governing e-commerce, return items must be intact, in perfect condition ready to be resold and in their original packaging. They must not be worn or used, nor have deteriorated in any way, no matter how small, and  must be perfectly clean. Any item that is damaged, incomplete or whose original packaging has deteriorated will not be refunded nor exchanged.

Items ordered via a gift list can be returned. They can be exchanged or refunded in the form of a voucher, but cannot be refunded.

If Alice on Board makes an error in your order, the return shipping fees shall be refunded by Alice on Board. In such a case, please contact our Customer Service team who will explain how to proceed.
 
What is the deadline to return an item?

You have a legal time frame of 14 calendar days from the delivery date of your order to declare and send your return.

Can I exchanges and item?

Exchanges are possible in all our products. If the replacement item is more expensive than the item it is replacing, there will be a request to pay the difference. In the opposite case, you will receive a voucher (credit note) for the price difference. The shipping costs are paid by you, except in the case of receipt of incorrect or defective product.  

Alice on Board pay for the shipment of the new item.

You can ship the item you want to return in the following address:
ALICE ON BOARD
NIKOLOPOULOU TEOPISTI
28 MARKORA STR
11141 ATHENS
TEL +302118008645


In each of these cases please contact us within 3 working days of from the date of the delivery, by phone at tel: (+30) 211 8008645 or online at e - mail : info @ aliceonboard. gr

Please all returned to be sent to the address below: 
Alice on Board,  Markora 28 111 41 Athens

How can I contact you?

For any questions, suggestions, tips, you can contact the customer service department as follows:

- By e-mail to the email address: info@aliceonboard.gr

- By mail  to: Markora 28, 111 41 ATHENS, GREECE

- By phone at: +30 211 8008645 and +306944057198. This line will be open Monday through Friday from 

  09:30 a.m. until 14:30 and at the mobile until 20.00.