WHICH ITEMS ORDERED ON THE WEBSITE CAN BE RETURNED?
All items from the website can be returned, except those that mention otherwise. In accordance with the legislation governing e-commerce, return items must be intact, in perfect condition ready to be resold and in their original packaging. They must not be worn or used, nor have deteriorated in any way, no matter how small, and must be perfectly clean. Any item that is damaged, incomplete or whose original packaging has deteriorated will not be refunded nor exchanged.
Items ordered via a gift list can be returned. They can be exchanged or refunded in the form of a voucher, but cannot be refunded.
If Alice on Board makes an error in your order, the return shipping fees shall be refunded by Alice on Board. In such a case, please contact our Customer Service team who will explain how to proceed.
WHAT IS THE DEADLINE FOR RETURNING AN ITEM?
You have a legal time frame of 14 calendar days from the delivery date of your order to declare and send your return.
CAN I EXCHANGE AN ITEM?
Exchanges are possible in all our products. If the replacement item is more expensive than the item it is replacing, there will be a request to pay the difference. In the opposite case, you will receive a voucher (credit note) for the price difference. The shipping costs are paid by you, except in the case of receipt of incorrect or defective product.
Alice on Board pay for the shipment of the new item.
You can ship the item you want to return in the following address:
ALICE ON BOARD
28 MARKORA STR